National Tenant Survey

Your Voice Matters

We’re gathering data from tenants throughout the United States to understand what factors matter most when deciding whether to renew a lease. Your anonymous responses will help improve the Tenant-Focused Landlord Competency Model and inform training that teaches landlords what tenants truly value. Thank you for helping us build better landlord-tenant relationships!

What matters most to you as a tenant?

Instructions: Select the five factors that are most important when you consider whether to renew your apartment lease.

Clear and timely communication from landlord/property manager

Well-maintained property and common areas

Fair and consistent treatment of all tenants

Being treated with respect as a person, not just a tenant

Having my feedback and concerns valued

Follow-through on issues until they're resolved

Adequate security measures and safety maintenance on the property

Transparency about property policies and expectations

Trust in my landlord's or property manager's honesty and integrity

Positive sense of community with my neighbors

Clean, well-kept property exterior and landscaping

Affordable rent

Basic Tenancy Information

We would like to know a little more about what kind of tenancy you experience. This will help us organize the national data to pinpoint what motivates people in different stages of their lives and with different tenancy experiences. We appreciate your willingness to share this with us!

Developing Skills for the Human Side of Property Management

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